EMS Dispatcher – 24/7 Critical Call Center Role

Emergency Telecommunicator Services; Millington (TN); On-site; USD 35,000 - 60,000; Full time

Job summary

Emergency Telecommunicator Services is seeking an Emergency Medical Dispatcher in Millington, TN. The role involves handling calls for illness, injury, and medical emergencies, confirming locations, and gathering critical information to determine response priorities and coordinate ambulance resources in adherence to protocol.

Responsibilities include delivering protocol-based instructions, maintaining contact with responders, and documenting call processing for quality reviews.

Qualifications

• High school diploma or equivalent required.
• CPR certification may be required; EMT or paramedic credentials not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services is seeking an Emergency Medical Dispatcher in Millington, TN. The role involves handling calls for illness, injury, and medical emergencies, confirming locations, and gathering critical information to determine response priorities and coordinate ambulance resources in adherence to protocol.

Responsibilities include delivering protocol-based instructions, maintaining contact with responders, and documenting call processing for quality reviews.