EMS Dispatcher: Urgent Medical Calls and Coordination

911 Emergency Communications; Sterrett (AL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Sterrett, AL is hiring Emergency Medical Dispatchers to support urgent medical responses. You will collect incident details, verify location and contact information, and determine response priorities using an agency-approved protocol.

This role may require overnight shifts, weekends, and overtime, with on-call or rotating schedules. A high school diploma and EMS dispatcher certification are commonly required, with CPR certification often requested.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High School Diploma or GED

Emergency Medical Dispatcher certification

CPR certification

Job description

911 Emergency Communications in Sterrett, AL is hiring Emergency Medical Dispatchers to support urgent medical responses. You will collect incident details, verify location and contact information, and determine response priorities using an agency-approved protocol.

This role may require overnight shifts, weekends, and overtime, with on-call or rotating schedules. A high school diploma and EMS dispatcher certification are commonly required, with CPR certification often requested.