Emergency Medical Dispatcher: 24/7 Critical Communications

911 Emergency Communications; Henagar (AL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Henagar, AL seeks Emergency Medical Dispatchers to support urgent medical calls and coordinate ambulance resources. The role involves confirming locations, gathering details, and providing instruction per protocol, with overtime and rotating shifts possible.

Applicants should have a high school diploma or equivalent, CPR may be required, and some postings may sponsor EMD certification or related training. Exact qualifications vary by vacancy.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• CPR certification may be required. EMT or paramedic credentials are not universal; consult vacancy for exact qualifications.
• Some postings require sponsorship for training or specific certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or recognized equivalent

Emergency Medical Dispatcher certification (where applicable)

Job description

911 Emergency Communications in Henagar, AL seeks Emergency Medical Dispatchers to support urgent medical calls and coordinate ambulance resources. The role involves confirming locations, gathering details, and providing instruction per protocol, with overtime and rotating shifts possible.

Applicants should have a high school diploma or equivalent, CPR may be required, and some postings may sponsor EMD certification or related training. Exact qualifications vary by vacancy.