24/7 EMS Dispatcher — Rapid Medical Communications

911 Emergency Communications; Alabaster (AL); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

911 Emergency Communications in Alabaster, Alabama is seeking Emergency Medical Dispatchers to coordinate urgent medical responses. The role involves handling calls, confirming locations, prioritizing dispatches, and guiding responders with protocol-based instructions.

Experience with CPR and dispatcher certification is helpful; training or agency requirements may vary by appointment. Roles may include overnight or weekend shifts and overtime as needed.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; check vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication skills

Calm under pressure

Multitasking

Education

High school diploma or GED

Emergency Medical Dispatcher certification

CPR certification (may be required)

Job description

911 Emergency Communications in Alabaster, Alabama is seeking Emergency Medical Dispatchers to coordinate urgent medical responses. The role involves handling calls, confirming locations, prioritizing dispatches, and guiding responders with protocol-based instructions.

Experience with CPR and dispatcher certification is helpful; training or agency requirements may vary by appointment. Roles may include overnight or weekend shifts and overtime as needed.