EMS Dispatcher – Critical Emergency Communications

911 Emergency Communications; Kimberly (AL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Vestavia, AL is seeking an Emergency Medical Dispatcher to join a critical public-safety team. You will handle urgent medical calls, verify locations, coordinate ambulance resources, and provide protocol-based instructions to responders.

The role requires a high school diploma or equivalent, plus EMS dispatcher certification and CPR training as applicable. Overnight or rotating shifts and overtime may be part of the schedule.

Qualifications

• High school diploma or recognized equivalent.
• Emergency Medical Dispatcher certification required/considered.
• CPR certification may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

911 Emergency Communications in Vestavia, AL is seeking an Emergency Medical Dispatcher to join a critical public-safety team. You will handle urgent medical calls, verify locations, coordinate ambulance resources, and provide protocol-based instructions to responders.

The role requires a high school diploma or equivalent, plus EMS dispatcher certification and CPR training as applicable. Overnight or rotating shifts and overtime may be part of the schedule.