EMS Dispatcher (24/7) – Life-Saving Coordination

Emergency Telecommunicator Services; Summerdale (AL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Shift premiums

Job summary

Emergency Telecommunicator Services seeks an Emergency Medical Dispatcher in Summerdale, AL to handle calls for illness and injury, verify locations, coordinate ambulance resources, and provide protocol-based guidance until responders arrive. The role involves strict adherence to established medical dispatch protocols and ongoing documentation for quality review.

Requirements include a high school diploma or equivalent, Emergency Medical Dispatcher certification (when applicable), and CPR

Qualifications

• Requires a high school diploma or equivalent.
• Certification as Emergency Medical Dispatcher may be required before appointment.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Emergency call handling

Communication skills

Protocol adherence

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

Emergency Telecommunicator Services seeks an Emergency Medical Dispatcher in Summerdale, AL to handle calls for illness and injury, verify locations, coordinate ambulance resources, and provide protocol-based guidance until responders arrive. The role involves strict adherence to established medical dispatch protocols and ongoing documentation for quality review.

Requirements include a high school diploma or equivalent, Emergency Medical Dispatcher certification (when applicable), and CPR