EMS Dispatcher & Scene Coordination Specialist

MyMichigan Health; Midland (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

MyMichigan Health in Michigan is seeking an Emergency Dispatcher to answer emergency telephones, dispatch ambulances, and take control of scenes until EMS personnel arrive. You will coordinate air transport and collaborate with fire and police to support life-saving interventions.

Responsibilities include handling requests, determining needs for police or fire assistance, maintaining logs, processing billing, scheduling transfers, and arranging ALS and helicopter intercepts as needed.

Qualifications

• Knowledge of basic life support and emergency medicine as typically obtained through Basic EMT program and licensing.
• Completion of training program to obtain certification as an Emergency Medical Dispatcher.
• Ability to read maps and provide directions clearly.

Responsibilities

• Receives incoming emergency ambulance requests and dispatches ambulances to emergencies and non-emergencies.
• Determines need for police/fire-rescue assistance and contacts the appropriate agency.
• Maintains daily computer logs and statistics for Midland and Gladwin EMS.
• Completes billing forms using proper codes and gathers needed information.
• Receives and schedules non-emergency transfers and ensures adequate coverage by shifting vehicles.
• Coordinates Advanced Life Support (ALS) and helicopter intercepts.
• Provides pre-arrival emergency directions via telephone to family, patient, or bystanders.

Skills

Emergency dispatch

Multitasking

Interpersonal communication

Education

High School Diploma or GED

Tools

MS Windows

Job description

MyMichigan Health in Michigan is seeking an Emergency Dispatcher to answer emergency telephones, dispatch ambulances, and take control of scenes until EMS personnel arrive. You will coordinate air transport and collaborate with fire and police to support life-saving interventions.

Responsibilities include handling requests, determining needs for police or fire assistance, maintaining logs, processing billing, scheduling transfers, and arranging ALS and helicopter intercepts as needed.