EMS Dispatcher — Fast-Paced Life-Saving Communications

Rural Metro Fire Department; Buffalo (NY); On-site; USD 26,174 - 34,440; Full time

Job summary

American Medical Response (AMR) in Buffalo, NY seeks a full-time Dispatcher to serve as a call-taker and coordinate ambulance requests. You will record and manage transport requests from multiple sources and provide pre-arrival instructions when needed.

The role requires basic medical training or EMS/public safety dispatch experience, strong English literacy, excellent radio/phone communication, and solid data entry skills.

Qualifications

• High school diploma or equivalent is required.
• Minimal medical training or telecommunications experience, or at least one year EMS/public safety dispatcher experience.
• Skilled in reading and writing English.
• Ability to communicate clearly on radio and telephone.
• Able to record, transmit and report information accurately.
• Able to use all required equipment efficiently.
• Capable of multitasking and accurate data entry.
• Understanding basic computer applications.

Responsibilities

• Allocate EMS resources using protocols and decision rules.
• Ensure complete and accurate paperwork before shift end.
• Enter shift data accurately, including State Run Report data.
• Generate reports and verify accuracy.
• Locate incidents and determine safest routes using locator aids.
• Relay instructions from supervisors and emergency information.
• Maintain knowledge of company policies and procedures.
• Follow established formats in receiving service requests.
• Operate equipment including 911 systems, printers, and computers.

Skills

EMS experience

English literacy

Communication

Typing

Computers

Education

High school diploma or equivalent

Job description

American Medical Response (AMR) in Buffalo, NY seeks a full-time Dispatcher to serve as a call-taker and coordinate ambulance requests. You will record and manage transport requests from multiple sources and provide pre-arrival instructions when needed.

The role requires basic medical training or EMS/public safety dispatch experience, strong English literacy, excellent radio/phone communication, and solid data entry skills.