Emergency Call Taker & Dispatcher — First to Help

Medstar Ambulance , Inc; Michigan; Hybrid; USD 22,042,000 - 30,307,000; Full time

Job summary

Medstar Ambulance Michigan is seeking EMS Call Takers and Dispatchers to be the first voice callers hear and the nerve center coordinating units and crews to save lives. Roles involve calm handling of calls, precise information gathering, and real-time dispatch to ensure EMTs arrive ready to act.

Training is comprehensive, preparing you to handle any call with confidence and efficiency. The team is mission-driven, focused on quality service, compassion, teamwork, and integrity as core values.

Qualifications

• Call center or dispatch experience preferred.
• High School diploma required.
• Must possess strong communication skills, both verbally and written.
• Must have the ability to work and multi-task in a stressful environment.
• Able to work as a team as well as independently.

Responsibilities

• Call Takers: Answer emergency and non-emergency calls, collect critical information, guide callers through immediate steps, and ensure crews get the right details fast.
• Dispatchers: Monitor and direct units in real time, maintain optimal coverage across our service area, and keep teams connected and informed on the move.

Skills

Calm under pressure

Strong communication

Multitasking

Education

High School diploma

Job description

Medstar Ambulance Michigan is seeking EMS Call Takers and Dispatchers to be the first voice callers hear and the nerve center coordinating units and crews to save lives. Roles involve calm handling of calls, precise information gathering, and real-time dispatch to ensure EMTs arrive ready to act.

Training is comprehensive, preparing you to handle any call with confidence and efficiency. The team is mission-driven, focused on quality service, compassion, teamwork, and integrity as core values.