Emergency Med Serv Dispatcher

MyMichigan Health; Midland (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

MyMichigan Health in Michigan is seeking an Emergency Dispatcher to answer emergency telephones, dispatch ambulances, and take control of scenes until EMS personnel arrive. You will coordinate air transport and collaborate with fire and police to support life-saving interventions.

Responsibilities include handling requests, determining needs for police or fire assistance, maintaining logs, processing billing, scheduling transfers, and arranging ALS and helicopter intercepts as needed.

Qualifications

• Knowledge of basic life support and emergency medicine as typically obtained through Basic EMT program and licensing.
• Completion of training program to obtain certification as an Emergency Medical Dispatcher.
• Ability to read maps and provide directions clearly.

Responsibilities

• Receives incoming emergency ambulance requests and dispatches ambulances to emergencies and non-emergencies.
• Determines need for police/fire-rescue assistance and contacts the appropriate agency.
• Maintains daily computer logs and statistics for Midland and Gladwin EMS.
• Completes billing forms using proper codes and gathers needed information.
• Receives and schedules non-emergency transfers and ensures adequate coverage by shifting vehicles.
• Coordinates Advanced Life Support (ALS) and helicopter intercepts.
• Provides pre-arrival emergency directions via telephone to family, patient, or bystanders.

Skills

Emergency dispatch

Multitasking

Interpersonal communication

Education

High School Diploma or GED

Tools

MS Windows

Job description

Summary

This position answers emergency telephones, dispatches ambulances, and takes control of an emergency scene until Emergency Medical Services (EMS) personnel arrive. Completes billing forms, maintains computer logs, arranges air flights, and coordinates fire and police assistance and advanced life support intercepts.

Responsibilities

(40%)* Receives incoming emergency ambulance requests. Dispatches ambulances to emergency and non-emergency situations.

(30%)* Determines the need for police and/or fire-rescue assistance and contacts the appropriate law enforcement agency.

(30%)* Maintains daily computer logs for both Gladwin and Midland EMS. Maintains daily computer statistics for Gladwin and Midland.

OTHER DUTIES AND RESPONSIBILITIES:

Completes all billing forms using proper codes and obtaining any additional information needed.

Receives and schedules non-emergency transfers. Maintains adequate coverage for both Midland and Gladwin departments by shifting vehicles.

Determines and coordinates Advanced Life Support (ALS) and helicopter intercepts.

Takes control of scene via telephone giving pre-arrival emergency medical directions to family, patient, or bystanders.

MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft® Windows. An employee may be required to participate in further learning opportunities offered by MyMichigan Health.

Certifications and Licensures

BLS - Basic Life Support

Required Equivalent Experience - Within 1 month of hire or transfer

EMT-B - EMT Basic

Preferred Equivalent Experience - Preferred knowledge of basic life support and emergency medicine as normally acquired through completion of Basic EMT program.

EMT-S - EMT Specialist

Preferred Equivalent Experience -

Required Education

High School Diploma or GED

Comments: One year field experience is preferred. 911 Dispatch course offered by the county will be required within 90-days of hire or transfer to the position

Other Information

EXPERIENCE, TRAINING AND SKILLS:

Require knowledge of basic life support and emergency medicine as normally acquired through completion of Basic EMT program and licensing and prefer 1 year field experience is preferred.

Completion of training program within departmental orientation to obtain certification as an Emergency Medical Dispatcher.

Ability to work independently to produce desired results.

Interpersonal skills needed to communicate successfully with individuals and groups and to communicate ideas and concepts in a clear and understandable manner.

Geographical skills needed to read maps and to take and give directions.

Mandatory tuberculosis (TB) testing must be done annually. Mandatory Occupational Safety and Health Administration (OSHA) training must be completed annually according to the Exposure Control Plan.

PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:

Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.

Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.

Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.

Overall vision and hearing is necessary with or without assisted device(s).

Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.

Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.

Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.

Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.

Physical Demand Level: Sedentary. Must be able to occasionally (0-33% of the workday) lift or carry 0-10 lbs.