EMS Dispatcher: Real-Time Emergency Call Center

County Emergency Communications; Santa Anna (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

County Emergency Communications in Santa Anna, TX, seeks Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and coordinate response priorities. You will work with an approved dispatch protocol to guide responders.

Responsibilities include instructing callers, relaying critical information, and ensuring documentation and quality control. A high school diploma and EMS certifications are commonly required, with overtime and shift work possible.

Qualifications

• High school diploma or equivalent required.
• Emergency Medical Dispatcher certification preferred or required before appointment.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Emergency medical dispatch

CPR certification

EMT credentials

Paramedic credentials

High school diploma

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

County Emergency Communications in Santa Anna, TX, seeks Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and coordinate response priorities. You will work with an approved dispatch protocol to guide responders.

Responsibilities include instructing callers, relaying critical information, and ensuring documentation and quality control. A high school diploma and EMS certifications are commonly required, with overtime and shift work possible.