EMS Dispatcher: Life-Saving Call Center Coordinator

Emergency Telecommunicator Services; Anderson (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

Emergency Telecommunicator Services in Alexandria, IN seeks dedicated Emergency Medical Dispatchers to join the operations. You will receive calls, verify locations, and apply approved medical dispatch protocols to prioritize response.

The role involves coordinating ambulance resources, providing protocol-based guidance, and documenting calls while maintaining confidentiality and quality standards.

Qualifications

• High school diploma or equivalent required.
• EMD certification may be sponsored or required before appointment.
• CPR certification may be required.
• EMT or paramedic credentials not universally required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Active listening

Data entry

Communication

Emergency protocols

Education

High school diploma

Job description

Emergency Telecommunicator Services in Alexandria, IN seeks dedicated Emergency Medical Dispatchers to join the operations. You will receive calls, verify locations, and apply approved medical dispatch protocols to prioritize response.

The role involves coordinating ambulance resources, providing protocol-based guidance, and documenting calls while maintaining confidentiality and quality standards.