Emergency Medical Dispatcher — Life-Saving Call Center Lead

Emergency Telecommunicator Services; South Fork (CO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Certification support

Shift premiums

Job summary

Emergency Telecommunicator Services is seeking Emergency Medical Dispatchers to support urgent medical assistance by gathering patient information and coordinating response priorities. You will work with an agency-approved system to establish incident priorities and may provide essential instructions before responders arrive.

Responsibilities include receiving calls, confirming details, and coordinating ambulance resources while following medical dispatch protocols and oversight requirements.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient's location, callback number, and access details.
• Ask approved questions about the patient's condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

Emergency Telecommunicator Services is seeking Emergency Medical Dispatchers to support urgent medical assistance by gathering patient information and coordinating response priorities. You will work with an agency-approved system to establish incident priorities and may provide essential instructions before responders arrive.

Responsibilities include receiving calls, confirming details, and coordinating ambulance resources while following medical dispatch protocols and oversight requirements.