Emergency Medical Dispatcher - Life-Saving Call Center

911 Emergency Communications; Stuttgart (AR); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications is seeking a qualified EMS dispatcher to receive medical emergency calls and coordinate ambulance resources. You will confirm location and access details, ask relevant questions, and determine dispatch priority using the approved system.

CPR certification and EMD training may be required depending on the vacancy. The role involves extended console work, multi-tasking, and following established protocols under medical oversight.

Qualifications

• High school diploma or recognized equivalent required.
• CPR certification may be required.
• EMD certification may be preferred or required depending on vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition to determine dispatch priority.
• Determine response priority through dispatch system.
• Dispatch or coordinate ambulance resources as assigned.
• Provide protocol-based instructions within current qualifications.
• Relay information to responding personnel and document call processing.
• Participate in quality-review activities.

Skills

Emergency Dispatch

Active Listening

Communication

Multitasking

Education

HS Diploma

EMD Certification desirable

Tools

Dispatch Software

Job description

911 Emergency Communications is seeking a qualified EMS dispatcher to receive medical emergency calls and coordinate ambulance resources. You will confirm location and access details, ask relevant questions, and determine dispatch priority using the approved system.

CPR certification and EMD training may be required depending on the vacancy. The role involves extended console work, multi-tasking, and following established protocols under medical oversight.