EMS Dispatcher: Life-Saving Call Center

County Emergency Communications; Prosperity (PA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Education support

Job summary

County Emergency Communications in Prosperity, PA seeks Emergency Medical Dispatchers to support urgent medical calls and coordinate response resources. You will gather patient details, determine priority, and provide protocol-based guidance to responders, ensuring rapid and safe actions.

Role requires strong communication, calm under pressure, and adherence to dispatch protocols with optional certifications and training as allowed by the vacancy.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Employer training or Emergency Medical Dispatcher certification may be required.
• CPR certification may be required depending on the vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient's location, callback number, and access details.
• Ask approved questions about the patient's condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Active listening

Communication

Problem solving

Multitasking

Education

High school diploma

Job description

County Emergency Communications in Prosperity, PA seeks Emergency Medical Dispatchers to support urgent medical calls and coordinate response resources. You will gather patient details, determine priority, and provide protocol-based guidance to responders, ensuring rapid and safe actions.

Role requires strong communication, calm under pressure, and adherence to dispatch protocols with optional certifications and training as allowed by the vacancy.