EMS Dispatcher: Life-Saving Call Center & Coordination

Emergency Telecommunicator Services; Pequea Township (PA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

Emergency Telecommunicator Services in Pequea, PA is seeking Emergency Medical Dispatchers to handle urgent medical calls and coordinate response resources. Duties include confirming locations, gathering patient information, and following approved dispatch protocols to guide responders.

Role requires attention to detail, ability to work in a fast-paced environment, and willingness to comply with medical oversight and ongoing training. The position may involve shift work and overtime as needed.

Qualifications

• High school diploma or recognized equivalent commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Job description

Emergency Telecommunicator Services in Pequea, PA is seeking Emergency Medical Dispatchers to handle urgent medical calls and coordinate response resources. Duties include confirming locations, gathering patient information, and following approved dispatch protocols to guide responders.

Role requires attention to detail, ability to work in a fast-paced environment, and willingness to comply with medical oversight and ongoing training. The position may involve shift work and overtime as needed.