EMS Dispatcher: Real-Time Medical Communications Pro

County Emergency Communications; Hustontown (PA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in Hustontown, PA is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations and contacts, and coordinate ambulance resources. You will follow approved protocols and provide instructions to callers while ensuring accurate data entry and documentation.

Responsibilities include prioritizing cases, relaying information to responders, and supporting quality-review activities.

Qualifications

• High school diploma or equivalent commonly required.
• CPR certification may be required.
• Emergency Medical Dispatcher certification may be required; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Call handling

Medical dispatch

Communication

Data entry

Education

High school diploma

CPR certification

Tools

Emergency dispatch system

Job description

County Emergency Communications in Hustontown, PA is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations and contacts, and coordinate ambulance resources. You will follow approved protocols and provide instructions to callers while ensuring accurate data entry and documentation.

Responsibilities include prioritizing cases, relaying information to responders, and supporting quality-review activities.