EMS Dispatcher - Critical Medical Call Center

911 Emergency Communications; Howe (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Howe, TX, is seeking Emergency Medical Dispatchers to handle urgent medical calls, confirm locations and contact details, and determine response priorities using approved dispatch protocols. Training and certification requirements vary by assignment, with CPR and EMD certification often required.

Dispatchers may provide pre-arrival instructions, coordinate ambulance resources, and document all call activities.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• EMD certification may be required before appointment.
• CPR certification may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or recognized equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

911 Emergency Communications in Howe, TX, is seeking Emergency Medical Dispatchers to handle urgent medical calls, confirm locations and contact details, and determine response priorities using approved dispatch protocols. Training and certification requirements vary by assignment, with CPR and EMD certification often required.

Dispatchers may provide pre-arrival instructions, coordinate ambulance resources, and document all call activities.