EMS Dispatcher: Life-Saving Console Operator

911 Emergency Communications; Van Horn (TX); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support, shift premiums

Job summary

911 Emergency Communications in Van Horn, TX is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and coordinate EMS response according to approved protocols until responders arrive.

Applicants should have a high school diploma or equivalent, CPR certification, and may qualify for sponsored training; EMT/paramedic credentials are not universally required. Overnight shifts and rotating schedules may be included.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult the vacancy for exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or recognized equivalent

Job description

911 Emergency Communications in Van Horn, TX is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and coordinate EMS response according to approved protocols until responders arrive.

Applicants should have a high school diploma or equivalent, CPR certification, and may qualify for sponsored training; EMT/paramedic credentials are not universally required. Overnight shifts and rotating schedules may be included.