EMS Dispatcher: Critical Calls & Protocols

Emergency Telecommunicator Services; Harvard (MA); On-site; USD 45,000 - 75,000; Full time

Job summary

Emergency Telecommunicator Services is seeking Emergency Medical Dispatchers for Devens, MA. The role involves handling urgent medical calls, confirming locations and details, and coordinating ambulance responses using approved protocols.

Applicants may need CPR certification; EMT or paramedic credentials are not universally required. The position may include overnight or rotating shifts as per agency needs.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services is seeking Emergency Medical Dispatchers for Devens, MA. The role involves handling urgent medical calls, confirming locations and details, and coordinating ambulance responses using approved protocols.

Applicants may need CPR certification; EMT or paramedic credentials are not universally required. The position may include overnight or rotating shifts as per agency needs.