Emergency Medical Dispatcher: Critical Dispatch & Protocols

Emergency Telecommunicator Services; Hopedale (MA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

Emergency Telecommunicator Services seeks qualified Emergency Medical Dispatchers in Hopedale, MA. The role centers on handling urgent medical calls, confirming locations and access details, and coordinating EMS resources according to established protocols.

Responsibilities include prioritizing responses, providing approved pre-arrival instructions, and ensuring accurate documentation for quality reviews. Required prerequisites include a high school diploma or GED and, in some cases, Emergency

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• EMD certification may be required before appointment.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High School Diploma or GED

Emergency Medical Dispatcher certification

Job description

Emergency Telecommunicator Services seeks qualified Emergency Medical Dispatchers in Hopedale, MA. The role centers on handling urgent medical calls, confirming locations and access details, and coordinating EMS resources according to established protocols.

Responsibilities include prioritizing responses, providing approved pre-arrival instructions, and ensuring accurate documentation for quality reviews. Required prerequisites include a high school diploma or GED and, in some cases, Emergency