Emergency Medical Dispatcher — 24/7 Critical Communications

County Emergency Communications; Holliston (MA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

County Emergency Communications is seeking Emergency Medical Dispatchers for Holliston, MA. The role involves handling urgent medical calls, gathering vital information, prioritizing responses, and coordinating resources according to approved protocols.

Candidates typically have a high school diploma; CPR certification may be required, with EMT or paramedic credentials not universally necessary. Training, background checks, and ongoing certification support are part of the employment terms.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Job description

County Emergency Communications is seeking Emergency Medical Dispatchers for Holliston, MA. The role involves handling urgent medical calls, gathering vital information, prioritizing responses, and coordinating resources according to approved protocols.

Candidates typically have a high school diploma; CPR certification may be required, with EMT or paramedic credentials not universally necessary. Training, background checks, and ongoing certification support are part of the employment terms.