Emergency Medical Dispatcher — 24/7 Critical Call Center

911 Emergency Communications; Southbridge (MA); Sur place; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Résumé du poste

911 Emergency Communications in Southbridge, MA, is seeking Emergency Medical Dispatchers to handle urgent medical calls, confirm locations, and coordinate ambulance resources. The role requires staying within approved protocols and maintaining patient confidentiality as part of a multi-agency EMS team.

Dispatchers may work overnight or rotating shifts, with ongoing training and certification requirements. Salary is determined by the employing agency, and benefits typically include insurance and

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• EMD certification may be required before appointment; CPR certification and additional coursework may be required.

Responsabilités

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Formation

High School Diploma or GED

Description du poste

911 Emergency Communications in Southbridge, MA, is seeking Emergency Medical Dispatchers to handle urgent medical calls, confirm locations, and coordinate ambulance resources. The role requires staying within approved protocols and maintaining patient confidentiality as part of a multi-agency EMS team.

Dispatchers may work overnight or rotating shifts, with ongoing training and certification requirements. Salary is determined by the employing agency, and benefits typically include insurance and