Emergency Medical Dispatcher - 24/7 Critical Response

Emergency Telecommunicator Services; Concord (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Job summary

Emergency Telecommunicator Services seeks an Emergency Medical Dispatcher in Concord, MA. The role focuses on receiving urgent calls, collecting critical details, and coordinating EMS resources under approved protocols.

Applicants should have a high school diploma and may need EMS Dispatcher certification. Sleep schedules may include nights, weekends, and overtime according to agency needs.

Qualifications

• High school diploma or equivalent is commonly required.
• EMD certification may be required before appointment.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication skills

Calm under pressure

Multitasking

Data entry accuracy

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

Job description

Emergency Telecommunicator Services seeks an Emergency Medical Dispatcher in Concord, MA. The role focuses on receiving urgent calls, collecting critical details, and coordinating EMS resources under approved protocols.

Applicants should have a high school diploma and may need EMS Dispatcher certification. Sleep schedules may include nights, weekends, and overtime according to agency needs.