EMS Dispatcher: 911 & Non-Emergency Call Taker

Global Medical Response; Phoenix (AZ); On-site; USD 37,000 - 50,000; Full time

Job summary

Global Medical Response is seeking an Associate EMS Dispatcher in a full-time role. You will handle emergency and non-emergency calls, dispatch ambulances and fire engines, and provide real-time care guidance to callers and responders across multiple systems.

The position requires a high school diploma, 1 year of emergency dispatch/related experience or 2 years of senior customer service, and strong English communication with good typing and data-entry skills.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of emergency dispatch, medical, or telecommunications experience, OR 2 years of high-demand customer service experience.
• Strong reading and writing skills in English.
• Clear radio and telephone communication.
• Accurate recording, transmission and reporting of information.
• Ability to manage multiple tasks simultaneously.
• Strong typing and data entry skills.
• Experience using multiple computer systems after training.

Responsibilities

• Process emergency (911) and non-emergency calls and dispatch appropriate EMS resources.
• Maintain accountability and professional standards with superior customer care.
• Provide medical dispatch instructions per standard operating procedures.
• Enter and track call data in CAD system.
• Use critical thinking to dispatch fire/ambulance resources as needed.
• Support timely interfacility patient transport as required.

Skills

EMERGENCY DISPATCH

CUSTOMER SERVICE EXPERIENCE

COMMUNICATION SKILLS

TYPING SPEED

MULTITASKING

RADIO COMMUNICATION

DATA ENTRY

Education

High School Diploma

Tools

CAD System

Windows/PC Skills

Job description

Global Medical Response is seeking an Associate EMS Dispatcher in a full-time role. You will handle emergency and non-emergency calls, dispatch ambulances and fire engines, and provide real-time care guidance to callers and responders across multiple systems.

The position requires a high school diploma, 1 year of emergency dispatch/related experience or 2 years of senior customer service, and strong English communication with good typing and data-entry skills.