Impactful EMS Dispatcher – 911 & Non-Emergency Calls

Global Medical Response; Phoenix (AZ); On-site; USD 25,000 - 33,000; Full time

Job summary

Global Medical Response is recruiting an Associate EMS Dispatcher to join our on-site team in a full-time position. You will handle emergency 911 and non-emergency calls, coordinating ambulances and fire resources while maintaining professional communication and accurate data entry.

Starting pay is $20.81 per hour with an attractive bonus program tied to completing certifications and milestones. This role offers daily opportunities to impact the community and work within a supportive EMS network.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of emergency dispatch, medical or telecommunications experience, OR minimum 2 years of high-demand customer service experience.
• Strong reading comprehension and writing skills in English.
• Ability to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Ability to manage multiple tasks simultaneously.
• Possess strong typing and data entry skills.
• Computer experience sufficient to simultaneously use multiple computer systems and applications after appropriate training.

Responsibilities

• Process both emergency (911) and non-emergency calls to determine what type of assistance is needed and ensure that help is dispatched in a timely manner.
• Maintain a high standard of accountability and professionalism while demonstrating an excellent standard of care, and exemplary customer service
• Provide medical dispatch instructions in accordance with the training and standards of the International Academy of Emergency Dispatch
• Track and enter data for emergency and non-emergency calls for service using a computer aided dispatch system.
• Utilize critical thinking skills to dispatch appropriate resources to community members in need of assistance.
• Facilitate the timely transport of patients in our interfacility market.

Skills

Emergency Dispatch

Customer Service

Multitasking

Typing/Data Entry

Radio/Phone Communication

English Proficiency

Education

High School Diploma

Tools

Dispatch Computer Systems

Job description

Global Medical Response is recruiting an Associate EMS Dispatcher to join our on-site team in a full-time position. You will handle emergency 911 and non-emergency calls, coordinating ambulances and fire resources while maintaining professional communication and accurate data entry.

Starting pay is $20.81 per hour with an attractive bonus program tied to completing certifications and milestones. This role offers daily opportunities to impact the community and work within a supportive EMS network.