Emergency Medical Dispatcher — Fast-Paced 911 Call Taker

Global Medical Response; Buffalo (NY); On-site; USD 26,000 - 34,000; Full time

Job summary

Global Medical Response in Buffalo, NY seeks a Dispatcher to handle call-taker duties, record ambulance requests, and provide pre-arrival instructions. This full-time position requires accurate data entry, routing decisions, and effective radio/phone communication.

The role emphasizes adherence to EMS dispatch standards, complete paperwork, and proficiency with 911 equipment and related devices. A high school diploma or equivalent is required, with EMS or telecom experience preferred.

Qualifications

• High school diploma or equivalent.
• Minimal medical training or telecommunications experience, or at least 1 year EMS/public safety dispatcher experience.
• Ability to read and write English clearly.
• Ability to communicate via radio and telephone and enter data accurately.

Responsibilities

• Receive, record and manage requests for ambulance assistance/transport.
• Offer pre-arrival instructions when indicated.
• Ensure complete and accurate paperwork before shift end.
• Enter data accurately and generate required reports.
• Locate incidents and determine fastest safe routes using locator aids.
• Relays instructions from supervisors and maintains knowledge of policies.

Skills

Emergency medical dispatch

Clear radio/phone communication

Accurate data entry

Multitasking

Computer basics

Education

High school diploma or equivalent

Tools

911 equipment

Telephones

Printers

Computer use

Job description

Global Medical Response in Buffalo, NY seeks a Dispatcher to handle call-taker duties, record ambulance requests, and provide pre-arrival instructions. This full-time position requires accurate data entry, routing decisions, and effective radio/phone communication.

The role emphasizes adherence to EMS dispatch standards, complete paperwork, and proficiency with 911 equipment and related devices. A high school diploma or equivalent is required, with EMS or telecom experience preferred.