EMS Dispatcher — 24/7 Critical Care Coordination

911 Emergency Communications; Salem (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

911 Emergency Communications in Salem, IN seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify locations, and coordinate EMS responses. The role may require certified dispatch training and CPR credentials, with the potential for overnight or rotating shifts depending on the assignment.

Employment involves following dispatch protocols, maintaining patient confidentiality, and supporting supervisors through accurate call documentation and ongoing quality reviews.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient's location, callback number, and access details
• Ask approved questions about the patient's condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma

Emergency Medical Dispatcher certification

CPR certification

Job description

911 Emergency Communications in Salem, IN seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify locations, and coordinate EMS responses. The role may require certified dispatch training and CPR credentials, with the potential for overnight or rotating shifts depending on the assignment.

Employment involves following dispatch protocols, maintaining patient confidentiality, and supporting supervisors through accurate call documentation and ongoing quality reviews.