EMS Dispatcher: 24/7 Critical Care Coordination

911 Emergency Communications; Downers Grove (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Downers Grove is seeking Emergency Medical Dispatchers to handle urgent calls, verify locations, gather patient details, and determine response priorities. You will coordinate ambulance resources and provide protocol-based guidance to crews while ensuring data accuracy and adherence to medical dispatch protocols.

Ideal candidates have a high school diploma and CPR/EMD certifications, with training supporting ongoing professional development.

Qualifications

• High school diploma or equivalent required.
• CPR certification may be required.
• EMD certification and ongoing training may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition and priority.
• Determine response priority through the medical dispatch system.
• Dispatch or coordinate ambulance resources as assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Communication

Multitasking

Decision making

Emergency response

Education

High school diploma

EMD certification

CPR certification

Tools

Emergency dispatch system

Job description

911 Emergency Communications in Downers Grove is seeking Emergency Medical Dispatchers to handle urgent calls, verify locations, gather patient details, and determine response priorities. You will coordinate ambulance resources and provide protocol-based guidance to crews while ensuring data accuracy and adherence to medical dispatch protocols.

Ideal candidates have a high school diploma and CPR/EMD certifications, with training supporting ongoing professional development.