EMS Emergency Dispatcher: Critical Calls & Coordinated Care

911 Emergency Communications; Wood Dale (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Wood Dale, IL, is seeking Emergency Medical Dispatchers to support urgent medical responses. You will gather patient data, establish priorities, and coordinate EMS resources using an agency-approved system.

Responsibilities include providing approved instructions before responders arrive, following dispatch protocols, and maintaining patient confidentiality. Required training varies by vacancy and may include CPR certification.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

Job description

911 Emergency Communications in Wood Dale, IL, is seeking Emergency Medical Dispatchers to support urgent medical responses. You will gather patient data, establish priorities, and coordinate EMS resources using an agency-approved system.

Responsibilities include providing approved instructions before responders arrive, following dispatch protocols, and maintaining patient confidentiality. Required training varies by vacancy and may include CPR certification.