EMS Dispatcher — 24/7 Critical Care Coordination

911 Emergency Communications; Dearborn (MO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Dearborn, MO seeks Emergency Medical Dispatchers to handle urgent medical calls, verify location and details, and coordinate EMS responses. The role involves following dispatch protocols, providing instructions, and relaying critical information to responders, with overtime and shift requirements.

Applicants should have a high school diploma or equivalent, and CPR/EMD certifications; EMT or paramedic credentials may be required depending on the vacancy.

Qualifications

• High school diploma or equivalent required.
• CPR certification and EMD certification preferred; employer may sponsor trainings.
• EMT or paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication skills

Ability to manage high-stress calls

Education

High school diploma or equivalent

EMD certification (Emergency Medical Dispatcher)

CPR certification

Job description

911 Emergency Communications in Dearborn, MO seeks Emergency Medical Dispatchers to handle urgent medical calls, verify location and details, and coordinate EMS responses. The role involves following dispatch protocols, providing instructions, and relaying critical information to responders, with overtime and shift requirements.

Applicants should have a high school diploma or equivalent, and CPR/EMD certifications; EMT or paramedic credentials may be required depending on the vacancy.