EMS Dispatch Specialist - Urgent Medical Coordination

911 Emergency Communications; Herculaneum (MO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Missouri seeks an Emergency Medical Dispatcher to handle urgent calls, gather patient data, and support ambulance coordination. The role involves following approved dispatch protocols and may require CPR and EMD certifications depending on the vacancy.

Applicants should meet the basic education requirement and be prepared for shifts that may include nights, weekends, and overtime to ensure continuous EMS coverage.

Qualifications

• High school diploma or equivalent required; EMD certification preferred.
• CPR certification is often required; EMT/paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority using medical dispatch system.
• Dispatch or coordinate ambulance resources as assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

EMD certification

CPR certification

Job description

911 Emergency Communications in Missouri seeks an Emergency Medical Dispatcher to handle urgent calls, gather patient data, and support ambulance coordination. The role involves following approved dispatch protocols and may require CPR and EMD certifications depending on the vacancy.

Applicants should meet the basic education requirement and be prepared for shifts that may include nights, weekends, and overtime to ensure continuous EMS coverage.