EMS Dispatcher — 24/7 Critical Care Call Center

County Emergency Communications; Delavan (IL); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Job summary

County Emergency Communications in Delavan, IL, seeks Emergency Medical Dispatchers to handle urgent medical calls, verify locations and contact details, and guide responders per protocol. The role may require overnight or weekend shifts, with overtime as needed.

Applicants should have a high school diploma or equivalent, and may need EMS dispatcher certification and CPR. EMT or paramedic credentials are not universal requirements; check the vacancy for exact qualifications.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification may be required; EMT/paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

EMT or paramedic credentials (not universal)

Job description

County Emergency Communications in Delavan, IL, seeks Emergency Medical Dispatchers to handle urgent medical calls, verify locations and contact details, and guide responders per protocol. The role may require overnight or weekend shifts, with overtime as needed.

Applicants should have a high school diploma or equivalent, and may need EMS dispatcher certification and CPR. EMT or paramedic credentials are not universal requirements; check the vacancy for exact qualifications.