EMS Communications Dispatcher — 24/7 Critical Care Coordination

County Emergency Communications; Mount Auburn (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Job summary

County Emergency Communications in Mount Auburn, IL is seeking Emergency Medical Dispatchers to manage urgent medical calls, verify locations and patient details, and assign appropriate EMS resources. The role involves protocol-based guidance and coordination with responders, with overtime and rotating shifts common.

Requirements include a high school diploma and possible CPR certification; EMT or paramedic credentials are not universal.

Qualifications

• High school diploma or recognized equivalent; some vacancies sponsor training.
• CPR certification may be required; EMT/paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Job description

County Emergency Communications in Mount Auburn, IL is seeking Emergency Medical Dispatchers to manage urgent medical calls, verify locations and patient details, and assign appropriate EMS resources. The role involves protocol-based guidance and coordination with responders, with overtime and rotating shifts common.

Requirements include a high school diploma and possible CPR certification; EMT or paramedic credentials are not universal.