Emergency Medical Dispatcher: Critical Response Coordinator

County Emergency Communications; Missouri; On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in Missouri seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify locations, and coordinate ambulance response. You will follow approved dispatch protocols, provide caller instructions, and relay critical information to responders.

Qualifications include a high school diploma (or equivalent) and EMS/CPR certifications; EMT/paramedic credentials vary by vacancy. Training and certification sponsors may apply.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• EMD certification may be required before appointment.
• CPR certification may be required; EMT/paramedic credentials vary by vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or recognized equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

County Emergency Communications in Missouri seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify locations, and coordinate ambulance response. You will follow approved dispatch protocols, provide caller instructions, and relay critical information to responders.

Qualifications include a high school diploma (or equivalent) and EMS/CPR certifications; EMT/paramedic credentials vary by vacancy. Training and certification sponsors may apply.