EMS Dispatcher: Urgent Medical Alerts & Ambulance Coordination

County Emergency Communications; Independence (MO); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

County Emergency Communications in Independence, MO is seeking Emergency Medical Dispatchers to support urgent medical calls. You will gather incident details, determine priorities, and coordinate EMS resources using agency-approved protocols.

Responsibilities include caller rapport, location verification, protocol-based instructions, and reporting. A high school diploma is required; CPR certification may be required and EMT/paramedic credentials are not universal.

Qualifications

• High school diploma or equivalent required.
• CPR certification may be required; EMT/paramedic credentials are not universal.
• Sponsor training possibilities may be provided by the employer.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm patient location, callback number, and access details
• Ask approved questions about patient condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Clear communication

Calm under pressure

Education

High school diploma or equivalent

Tools

Emergency dispatch software

Job description

County Emergency Communications in Independence, MO is seeking Emergency Medical Dispatchers to support urgent medical calls. You will gather incident details, determine priorities, and coordinate EMS resources using agency-approved protocols.

Responsibilities include caller rapport, location verification, protocol-based instructions, and reporting. A high school diploma is required; CPR certification may be required and EMT/paramedic credentials are not universal.