EMS Dispatch Specialist — Rapid Routing & Care Coordination

Global Medical Response; Roswell (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

Global Medical Response in Roswell, GA is seeking Dispatchers for a full-time role handling emergency and non-emergency calls for ambulance and transportation services. You will assign and route transportation requests and communicate clearly to ensure quality support for our customers.

Responsibilities include monitoring calls and emails, scheduling, documenting communications, and escalating issues as needed.

Qualifications

• High school diploma or GED required.
• Some work experience in dispatch or routing calls, preferably in customer service.

Responsibilities

• Dispatchers will proficiently monitor and respond to calls and emails using established systems to deliver customer support.
• Use methods to schedule, assign, review and route transportation requests.
• Document communications following protocols and escalate issues as necessary.
• Communicate trip data including confirmations, routing time, issues and performance.
• Collaborate with allied health and public safety personnel and coworkers.
• Demonstrate organization, multitasking and time management skills.

Skills

Communication skills

Multitasking

Time management

Customer service

Education

High school diploma or GED

Job description

Global Medical Response in Roswell, GA is seeking Dispatchers for a full-time role handling emergency and non-emergency calls for ambulance and transportation services. You will assign and route transportation requests and communicate clearly to ensure quality support for our customers.

Responsibilities include monitoring calls and emails, scheduling, documenting communications, and escalating issues as needed.