Dispatch Associate

Global Medical Response; Stone Mountain (GA); On-site; USD 40,000 - 56,000; Full time

Job summary

Global Medical Response is seeking dispatchers to handle emergency and non-emergency calls for ambulance and transportation services. You will assign and route requests and maintain clear communication to support providers and facilities.

Responsibilities include monitoring calls and emails, scheduling and routing, documenting interactions, and collaborating with healthcare and public safety teams. Strong organization and time management are essential.

Qualifications

• Minimum high school diploma or GED.
• EMD Certification required.
• Customer service experience is advantageous.

Responsibilities

• Respond to emergency and non-emergency calls and emails using the established system.
• Schedule, assign, review and route transportation requests.
• Document communications clearly and escalate issues as needed.
• Communicate trip data including confirmations and routing times.
• Collaborate professionally with allied health and public safety personnel.
• Demonstrate organization, multitasking and time management.

Education

High school diploma or GED

EMD Certification

Customer service experience

Communication skills

Multitasking

Time management

Job description

More Information about this Job

IMMEDIATE HIRING!DispatchFULL-TIME Opportunity

Dispatcher - 610

Shift: 6PM-6AM

Dekalb County, Georgia

We’rehiringDispatchersthat will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.

Responsibilities:

• Dispatchers will proficientlymonitorand respond to calls and emails using established call handling timeleveragingthe communication and information management system to deliver excellent customer support to providers,facilitiesand member representatives.

• Useappropriate methodsto schedule, assign,reviewand route transportation requests.

• Clearly document communications following protocols andprocesses, andproperlyidentifyand elevateissuesas necessary.

• Effectively communicate trip data including confirmations, routing time,issuesand performance.

• Dispatchers will work collaboratively and in a professional manner withall alliedhealth and public safety personnel as well as your fellow coworkers.

• Successful Dispatchers will demonstrate organization,multitaskingand time management skills.

MinimumRequiredQualifications:

• High school diploma or equivalent (GED)

• Some work experience, preferably in dispatch or routing calls in customer service
• EMD Certification

Why Choose AMR? AMR is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors keep care at the center, raise your hand,seekto understand, find a way together and be accountable unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information about this Job

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