EMS Dispatch Specialist — Flexible Hours & Career Growth

Superior Ambulance; Columbus (OH); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Flexible Scheduling

Competitive Compensation

Multiple Station Locations with the A​

Opportunity to Work Overtime

Health/Dental/Life Insurance

Tuition Reimbursement

Opportunity for Career Growth

Job summary

Superior Ambulance is seeking a Call Taker to screen, direct, and coordinate emergency and non-emergency transport requests. This role supports multiple departments and the Flight desk as needed, ensuring timely and accurate information for patient transport.

The ideal candidate will have strong communication, map-reading, problem-solving, and multitasking abilities, plus an EMD license. Flexible scheduling and opportunities for career growth are offered across multiple stations.

Qualifications

• Map reading skills.
• Problem solving skills.
• Multi-tasking ability.
• Effective communication skills.
• EMD license.

Responsibilities

• Answer, screen, and direct calls for entire company.
• Distinguish the need for emergency transportation.
• Pre-arrange transport for facilities while determining the level of care.
• Arrange specialty and critical care transportation.
• Provide information and assistance for customer service inquiries as needed.
• Communicate with multiple departments and EMS personnel.
• Provide supportive information to customers to assist them in arranging appropriate transport.
• Develop effective solutions for customer service issues.
• Direct calls to Flight desk as appropriate.
• Other duties as assigned.

Skills

Map reading

Problem solving

Multi-tasking

Effective communication

EMD license

Job description

Superior Ambulance is seeking a Call Taker to screen, direct, and coordinate emergency and non-emergency transport requests. This role supports multiple departments and the Flight desk as needed, ensuring timely and accurate information for patient transport.

The ideal candidate will have strong communication, map-reading, problem-solving, and multitasking abilities, plus an EMD license. Flexible scheduling and opportunities for career growth are offered across multiple stations.