EMS Dispatch Specialist - 24/7 Critical Care Coordination

County Emergency Communications; Muldraugh (KY); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Job summary

County Emergency Communications is seeking an Emergency Medical Dispatcher to handle urgent medical calls and coordinate responders. The role requires accuracy in gathering incident details, confirming locations, and applying approved dispatch protocols.

Employees may work overnight or rotating shifts, may require CPR or EMT-related training, and will follow agency oversight and quality assurance procedures. A high school diploma is commonly required and ongoing training is provided.

Qualifications

• Handle emergency calls with calm and accuracy.
• Confirm patient location, contact details, and access.
• Ask approved questions about condition per protocol.
• Determine response priority using approved system.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources as assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Call handling

Prioritization

Communication

Data entry

Protocol adherence

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification (may be required)

Tools

EM Dispatcher protocols

Job description

County Emergency Communications is seeking an Emergency Medical Dispatcher to handle urgent medical calls and coordinate responders. The role requires accuracy in gathering incident details, confirming locations, and applying approved dispatch protocols.

Employees may work overnight or rotating shifts, may require CPR or EMT-related training, and will follow agency oversight and quality assurance procedures. A high school diploma is commonly required and ongoing training is provided.