Dispatch Associate

Global Medical Response; Rancho Cucamonga (CA); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401k

Disability

FSA

HSA

EAP

Paid time off

Job summary

Global Medical Response in Rancho Cucamonga is seeking a full-time Dispatcher to answer emergency and non-emergency calls for ambulance and transportation services. You will assign and route requests and communicate clearly to ensure quality support and care for our customers.

Ideal candidates have a high school diploma, CPR certification, and the ability to type and use computer systems. Experience in medical or telecom fields is preferred.

Qualifications

• High school diploma or equivalent.
• CPR Card.
• Medical or telecommunications experience preferred.
• Fluent reading and writing of English.
• Clear radio and telephone communication.
• Accurate data entry and multitasking ability.
• Proficient with basic computer applications.

Responsibilities

• Understands Emergency Medical Dispatch concepts and applies AMR protocols.
• Allocates EMS resources using approved rules and protocols.
• Ensures completeness and accuracy of paperwork before shift end.
• Accurate data entry, including State Run Report data entry as assigned.
• Generates applicable reports and verifies accuracy.
• Locates incident scenes and selects safest routes using locator aids.
• Relays instructions from supervisors and emergency information.
• Maintains knowledge of company policies, procedures, and memoranda.
• Follows established parameters in receiving service requests.
• Maintains knowledge and use of equipment (computer, printers, 911 gear, etc.).

Skills

English proficiency

Radio/telephone communication

Typing speed

Computer basics

Multitasking

Education

High school diploma or equivalent

Job description

IMMEDIATE HIRING!

Dispatcher FULL TIME

Rancho Cucamonga

$25.00 - $33.03 per hour (DOE 12-hour rate)

We're hiring Dispatchers that will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.

Responsibilities:

• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
• Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.
• Responsible and accountable for completeness and accuracy of paperwork related to their position prior to completion of shift.
• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.
• Responsible for generating applicable reports and checking for accuracy.
• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
• Relays instructions from supervisors, messages and emergency information.
• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Follows established parameters/formats in receiving requests for service.
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

MinimumRequired Qualifications:

• High school diploma or equivalent.
• CPR Card
• Medical training or telecommunications experience preferred.
• Skilled in reading and writing English.
• Ability to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Ability to efficiently utilize all equipment assigned to him or her.
• Ability to manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
• Ability to understand basic computer applications.

Why Choose AMR?

AMR is one of Global Medical Response's (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR's Core Behaviors

keep care at the center, raise your hand, seek to understand, find a way together and be accountable-unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Company Benefits

Check out our careers sitebenefits pageto learn more about our comprehensive benefit options,

• medical
• vision
• dental
• 401k
• disability
• FSA
• HSA
• EAP
• vacation
• paid time off

Dispatch Salary range: $25.00 to $33.03 this rate applies to 12-hr shift and average 49 hours week