Dispatch Associate - Located in Rancho Cucamonga, CA

American Medical Response; Rancho Cucamonga (CA); On-site; USD 3,444,000 - 4,546,000; Full time

Job summary

American Medical Response in Rancho Cucamonga, CA is seeking full-time Dispatchers to respond to emergency and non-emergency calls for ambulance and transportation services. You will assign and route requests, communicate clearly by radio and phone, and ensure accurate documentation and reporting during shifts.

Ideal candidates have a high school diploma, CPR card, and strong English writing skills, with ability to use computer systems and manage multiple tasks under pressure.

Qualifications

• High school diploma is required.
• CPR Card is required.
• Medical training or telecommunications experience preferred.

Responsibilities

• Understands Emergency Medical Dispatch concepts and applies approved protocols.
• Allocates EMS resources and follows decision‑making rules.
• Ensures accurate and complete paperwork and data entry for each shift.

Skills

English literacy

Radio communication

Typing speed

Multi-tasking

Computer skills

Education

High school diploma or equivalent

CPR Card

Medical training or telecommunications experience

Job description

Rancho Cucamonga

$25.00 - $33.03 per hour (DOE 12-hour rate)

We’re hiring

Located in Rancho Cucamonga, CA

More Information About This Job:

IMMEDIATE HIRING!

Dispatcher FULL-TIME

We’re hiring Dispatchers that will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.

Responsibilities:

• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
• Allocates EMS resources properly as the need arises by application of appropriate decision‑making rules and approved protocols.
• Responsible and accountable for completeness and accuracy of paperwork related to their position prior to completion of shift.
• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.
• Responsible for generating applicable reports and checking for accuracy.
• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
• Relays instructions from supervisors, messages and emergency information.
• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Follows established parameters/formats in receiving requests for service.
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

Minimum Required Qualifications:

• High school diploma or equivalent.
• CPR Card
• Medical training or telecommunications experience preferred.
• Skilled in reading and writing English.
• Ability to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Ability to efficiently utilize all equipment assigned to him or her.
• Ability to manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
• Ability to understand basic computer applications.

Why Choose AMR?

AMR is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors

—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

EEO Statement:

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information About This Job:

Company Benefits: Check out our careers site benefits page to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.

Dispatch Salary range: $25.00 to $33.03 this rate applies to 12-hr shift and average 49 hours week