Dispatch Associate

Rural Metro Fire Department; Rancho Cucamonga (CA); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401k

Disability

FSA

HSA

EAP

Vacation

Paid time off

Job summary

Global Medical Response’s AMR division in Rancho Cucamonga is hiring dispatchers who respond to emergency and non emergency calls for ambulance and transportation services.

As a dispatcher you will allocate EMS resources, enter data, generate reports, and maintain equipment knowledge while following established protocols. The role requires a high school diploma, CPR, and strong typing; competitive hourly pay and shift hours.

Qualifications

• High school diploma or equivalent.
• CPR Card.
• Medical training or telecommunications experience preferred.
• Skilled in reading and writing English.
• Ability to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Ability to manage multiple tasks simultaneously.
• Good typing skills with speed and accuracy.
• Ability to understand basic computer applications.

Responsibilities

• Respond to emergency and non-emergency calls for ambulance and transportation services.
• Assign and route transportation requests.
• Ensure clear communication to provide quality support.
• Understand EMS dispatch concepts and apply protocols.
• Complete and accurate paperwork for the shift.
• Enter data for shift and State Run Report as assigned.
• Generate reports and verify accuracy.
• Locate scene and determine safest fastest route using locator aids.
• Relay instructions from supervisors and emergency information.
• Maintain current knowledge of company policies and procedures.
• Follow established parameters for service requests.
• Know and use equipment (911, printers, computers, phones).

Skills

Clear communication

Multitasking

Typing speed

Radio/phone communication

English literacy

Education

High school diploma or equivalent

CPR Certification

Medical/telecommunications experience preferred

Tools

Computer literacy

Job description

IMMEDIATE HIRING!

Dispatcher FULL -TIME

Rancho Cucamonga

$25.00 - $33.03 per hour (DOE 12‑hour rate)

We’re hiringDispatchersthat will respond to emergency and non‑emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.

Responsibilities:

• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
• Allocates EMS resources properly as the need arises by application of appropriate decision‑making rules and approved protocols.
• Responsible and accountable for completeness and accuracy of paperwork related to their position prior to completion of shift.
• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.
• Responsible for generating applicable reports and checking for accuracy.
• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
• Relays instructions from supervisors, messages and emergency information.
• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Follows established parameters/formats in receiving requests for service.
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

MinimumRequired Qualifications:

• High school diploma or equivalent.
• CPR Card
• Medical training or telecommunications experience preferred.
• Skilled in reading and writing English.
• Ability to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Ability to efficiently utilize all equipment assigned to him or her.
• Ability to manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
• Ability to understand basic computer applications.

Why Choose AMR?

AMR is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors

—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Company Benefits: Check out our careers site benefits page to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.

• medical
• vision
• dental
• 401k
• disability
• FSA
• HSA
• EAP
• vacation
• paid time off

Dispatch Salary range: $25.00 to $33.03 this rate applies to 12‑hr shift and average 49 hours week