EMS Dispatch Specialist - 24/7 Critical Medical Ops

911 Emergency Communications; Roxboro (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Job summary

911 Emergency Communications in Roxboro, NC is seeking Emergency Medical Dispatchers to join the front lines of public safety. You will gather incident details, determine priorities, and coordinate resources using approved protocols.

Responsibilities include receiving calls, verifying locations, and providing protocol-based guidance while staying within oversight requirements. Training and certifications may be required.

Qualifications

• High school diploma or equivalent required.
• CPR certification may be required.
• Emergency Medical Dispatcher certification may be required before appointment.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority using the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification (preferred)

Job description

911 Emergency Communications in Roxboro, NC is seeking Emergency Medical Dispatchers to join the front lines of public safety. You will gather incident details, determine priorities, and coordinate resources using approved protocols.

Responsibilities include receiving calls, verifying locations, and providing protocol-based guidance while staying within oversight requirements. Training and certifications may be required.