Emergency Medical Dispatcher — Critical 911 Communicator

Emergency Telecommunicator Services; Rougemont (NC); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

Emergency Telecommunicator Services in Rougemont, NC seeks an Emergency Medical Dispatcher to handle urgent calls, verify locations and priorities, and coordinate ambulance resources. The role requires following approved protocols and maintaining patient information confidentiality.

Responsibilities include obtaining patient details, providing instructions, and contributing to quality reviews while supporting continuous operations across shifts.

Qualifications

• High school diploma or equivalent required
• CPR certification may be required
• Ability to follow protocols and maintain confidentiality

Responsibilities

• Receive calls involving illness, injury, and medical emergencies
• Confirm location, callback number, and access details
• Ask approved questions about patient condition
• Determine response priority using the approved dispatch system
• Dispatch or coordinate ambulance resources as assigned
• Provide protocol-based instructions within current qualifications
• Relay information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Job description

Emergency Telecommunicator Services in Rougemont, NC seeks an Emergency Medical Dispatcher to handle urgent calls, verify locations and priorities, and coordinate ambulance resources. The role requires following approved protocols and maintaining patient information confidentiality.

Responsibilities include obtaining patient details, providing instructions, and contributing to quality reviews while supporting continuous operations across shifts.