EMS Dispatch Specialist

Rural Metro Fire Department; Springfield (MA); On-site; USD 25,000 - 36,000; Full time

Job summary

AMR is hiring an EMS Call Receiver in Massachusetts for a full-time role. You will respond to emergency and non-emergency calls, assign and route transportation requests, and ensure clear communication to support patient care.

Starting wage is $21.65 per hour. Ideal candidates have EMS or telecommunications dispatch experience, strong English literacy, and the ability to document and report accurately while handling multiple tasks in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.

Responsibilities

• Understands and applies Emergency Medical Dispatch concepts per AMR standards.
• Allocates EMS resources using rules and approved protocols.
• Maintains completeness and accuracy of paperwork before shift end.
• Performs data entry including State Run Report data entry.
• Generates reports and verifies accuracy.
• Locates incident scenes and determines safest fastest routes.
• Relays instructions from supervisors and emergency information.
• Maintains knowledge of company policies and procedures.
• Adheres to request formats in receiving service calls.
• Operates equipment including computers, printers, 911 equipment, recording devices, and phones.

Skills

Clear radio/telephone communication

Typing speed

Multitasking

Basic computer applications

Equipment operation

Data entry

English literacy (written)

Documentation accuracy

Education

High school diploma or equivalent

EMS/public safety dispatcher experience (1+ year)

Medical or telecommunications training (minimal)

Tools

911 equipment

Printers

Recording devices

Telephones

Computer applications

Job description

AMR is hiring an EMS Call Receiver in Massachusetts for a full-time role. You will respond to emergency and non-emergency calls, assign and route transportation requests, and ensure clear communication to support patient care.

Starting wage is $21.65 per hour. Ideal candidates have EMS or telecommunications dispatch experience, strong English literacy, and the ability to document and report accurately while handling multiple tasks in a fast-paced environment.