EMS Call Receiver

Global Medical Response; Springfield (MA); On-site; USD 26,000 - 34,000; Full time

Job summary

Global Medical Response is hiring an EMS Call Receiver in a full-time capacity in the United States. The role handles emergency and non-emergency calls, routes transportation requests, and ensures accurate documentation and data entry.

The position requires strong English communication, multitasking, and prior EMS or dispatcher experience. Starting with a focus on quality care, the EMS Call Receiver will follow established dispatch protocols, use available equipment and software, and coordinate

Qualifications

• High school diploma or equivalent.
• Minimal medical training or telecommunications experience or at least one year's EMS/public safety dispatcher experience.
• Able to read and write English clearly.
• Ability to communicate via radio and telephone.

Responsibilities

• Respond to emergency and non-emergency calls for ambulance and transportation services.
• Allocate EMS resources using approved protocols and decision-making rules.
• Ensure completeness and accuracy of paperwork before shift end.
• Enter data accurately in shift reports and state run report systems.
• Generate and verify applicable reports for accuracy.
• Assist in locating incident scenes and determining fastest safe routes.
• Relay instructions from supervisors and emergency information.
• Maintain knowledge of company policies and procedures.

Skills

Typing skills

Multitasking

Clear communications

English literacy

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

More Information about this Job

EMS Call Receiver

IMMEDIATE HIRING! EMS Call Receiver FULL-TIME Opportunity

$21.65 per hour

We’re hiring EMS Call Receiversthat will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.

Responsibilities:

• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
• Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.
• Responsible and accountable for completeness and accuracy of paperwork related to their position prior to completion of shift.
• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.
• Responsible for generating applicable reports and checking for accuracy.
• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
• Relays instructions from supervisors, messages, and emergency information.
• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Follows established parameters/formats in receiving requests for service.
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

MinimumRequired Qualifications:

• High school diploma or equivalent.
• Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher.
• Skilled in reading and writing English.
• Capacity to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Able to efficiently utilize all equipment assigned to him or her.
• Manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
• Ability to understand basic computer applications.

Preferred Qualifications:

• Experience in the healthcare industry

Why Choose AMR?AMRis one ofGlobal Medical Response’s(GMR) family of solutions. OurGMRteams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world atwww.AtaMomentsNotice.com.

GMR’s Core Behaviors—keep care at the center, raise your hand,seekto understand, find a way together and be accountable—uniteour teamsand set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information about this Job

Starting Compensation : $21.65 per hour. Check out our careers sitebenefits page to learn more about our benefit options.