EMS Dispatcher — Full-Time Emergency Communications

American Medical Response; Springfield (MA); On-site; USD 25,000 - 34,000; Full time

Job summary

American Medical Response in Springfield, MA is seeking an EMS Call Receiver for a full-time role. You will respond to emergency and non-emergency calls, assign and route transportation requests, and communicate clearly to ensure quality support.

The position requires a high school diploma, basic medical or telecom experience, strong English proficiency, and the ability to multitask and enter data accurately. Starting wage is $21.65 per hour, with benefits and opportunities within GMR.

Qualifications

• High school diploma or equivalent required.
• Basic medical or telecommunications exposure preferred.
• Strong English reading/writing and clear radio/phone communication.

Responsibilities

• Respond to emergency and non-emergency calls for ambulance services.
• Assign and route transportation requests per protocol.
• Maintain complete and accurate paperwork before shift end.
• Enter data accurately and generate shift reports as assigned.
• Relay instructions and ensure resources are used efficiently.
• Maintain knowledge of company policies and equipment.
• Follow established request-handling parameters.

Skills

EMS dispatch

Typing speed

English literacy

Multitasking

Clear communication

Education

High school diploma or equivalent

Tools

Phone systems

Computer basics

Job description

American Medical Response in Springfield, MA is seeking an EMS Call Receiver for a full-time role. You will respond to emergency and non-emergency calls, assign and route transportation requests, and communicate clearly to ensure quality support.

The position requires a high school diploma, basic medical or telecom experience, strong English proficiency, and the ability to multitask and enter data accurately. Starting wage is $21.65 per hour, with benefits and opportunities within GMR.