EMS Call Receiver - Located in Springfield, MA

American Medical Response; Springfield (MA); On-site; USD 25,000 - 34,000; Full time

Job summary

American Medical Response in Springfield, MA is seeking an EMS Call Receiver for a full-time role. You will respond to emergency and non-emergency calls, assign and route transportation requests, and communicate clearly to ensure quality support.

The position requires a high school diploma, basic medical or telecom experience, strong English proficiency, and the ability to multitask and enter data accurately. Starting wage is $21.65 per hour, with benefits and opportunities within GMR.

Qualifications

• High school diploma or equivalent required.
• Basic medical or telecommunications exposure preferred.
• Strong English reading/writing and clear radio/phone communication.

Responsibilities

• Respond to emergency and non-emergency calls for ambulance services.
• Assign and route transportation requests per protocol.
• Maintain complete and accurate paperwork before shift end.
• Enter data accurately and generate shift reports as assigned.
• Relay instructions and ensure resources are used efficiently.
• Maintain knowledge of company policies and equipment.
• Follow established request-handling parameters.

Skills

EMS dispatch

Typing speed

English literacy

Multitasking

Clear communication

Education

High school diploma or equivalent

Tools

Phone systems

Computer basics

Job description

EMS Call Receiver

IMMEDIATE HIRING! EMS Call Receiver FULL-TIME Opportunity

More Information About This Job:

EMS Call Receiver

IMMEDIATE HIRING! EMS Call Receiver FULL-TIME Opportunity

$21.65 per hour



We’re hiring EMS Call Receivers that will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.

Responsibilities:

• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
• Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.
• Responsible and accountable for completeness and accuracy of paperwork related to their position prior to completion of shift.
• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.
• Responsible for generating applicable reports and checking for accuracy.
• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
• Relays instructions from supervisors, messages, and emergency information.
• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Follows established parameters/formats in receiving requests for service.
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.
  
  

MinimumRequired Qualifications:

• High school diploma or equivalent.
• Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher.
• Skilled in reading and writing English.
• Capacity to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Able to efficiently utilize all equipment assigned to him or her.
• Manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
• Ability to understand basic computer applications.
  
  

Preferred Qualifications:

• Experience in the healthcare industry
  
  

Why Choose AMR? AMR is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

EEO Statement:

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information About This Job:

Starting Compensation : $21.65 per hour. Check out our careers site benefits page to learn more about our benefit options.