EMS Dispatch Specialist — Full-Time, Immediate Hire

Rural Metro Fire Department; Pompano Beach (FL); On-site; USD 23,000 - 29,000; Full time

Job summary

AMR is hiring a Call Receiver Associate in Florida to serve as a call-taker telecommunicator for ambulance requests, provide pre-arrival instructions, and manage data entry and reporting. The role is full-time with immediate start and requires EMS/dispatch experience, typing proficiency, and clear radio/phone communication.

Responsibilities include accurate documentation, resource allocation per protocols, and adherence to company policies while maintaining professional customer service and

Qualifications

• One (1) Year as an EMS or Public Safety Dispatcher.
• High School Diploma or Equivalent.
• Skilled in reading and writing English.
• Ability to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Ability to efficiently utilize all equipment assigned to him/her.
• Ability to manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
• Ability to understand basic computer applications.

Responsibilities

• Respond to customer needs accordingly.
• Understands and adequately implements EMS Dispatch concepts as standard of care.
• Allocates EMS resources properly using decision-making rules and approved protocols.
• Responsible for completeness and accuracy of paperwork prior to end of shift.
• Responsible for accurate data entry for the shift and State Run Report data entry as assigned.
• Generate applicable reports and check for accuracy.
• Assist in locating incident scenes and selecting the safest, fastest route to the scene.
• Relay instructions from supervisors and emergency information.
• Maintain knowledge of company policies and procedures.
• Adhere to established parameters/formats in receiving requests for service.
• Maintain competency and growth through continuing education.
• Maintain professional attitude toward customers and coworkers.
• Comply with information systems security policies.
• Perform other duties as assigned.

Skills

Typing skills

Radio communication

English literacy

Multitasking

Education

High School Diploma or Equivalent

Job description

AMR is hiring a Call Receiver Associate in Florida to serve as a call-taker telecommunicator for ambulance requests, provide pre-arrival instructions, and manage data entry and reporting. The role is full-time with immediate start and requires EMS/dispatch experience, typing proficiency, and clear radio/phone communication.

Responsibilities include accurate documentation, resource allocation per protocols, and adherence to company policies while maintaining professional customer service and